RELEVANT INFORMATION

The design and innovation in our products are unique to VIPAIR® and is protected by patents and trademarks issued worldwide – Specifically Europe, Canada, the United States Patent & Trademark Office, and MOST other countries.

Our legal team makes sure our intellectual property is protected and we will not hesitate to enforce our rights when necessary.

Our VIPAIR® products are covered by one or more design trademarks, patent applications and/or one or more of the following patents:

• WIPO129185

• VIPAIR®

All other trademarks and service marks used by us are owned by us, including the following trademarks which are registered worldwide also, including Europe, Canada, the U.S. and/or other countries:

• VIPAIR
  

Shipping

You wish to order a product on  www.vipair.ca ? We currently ship all over the world and offer competitive shipping rates.

Pricing

The shipping fees for all purchases, made on  www.vipair.ca, are calculated based on the weight, the size of the package and the delivery method chosen.

The shipping fees are based on standard rates of various delivery services. To determine the shipping charges for your order, simply add the products you wish to buy in your basket and checkout. Once the checkout screen displayed, simply add your shipping information to calculate shipping costs for either a standard shipping or express shipping (standard shipping applies in areas where the accelerated service  may not be available)


Delivery delay

Shipping delay depends on product availability but, generally, delivery in Quebec province is within 24 hours for major cities and from 2 to 7 days for other regions and other Canada provinces. For USA orders, delivery time will depend on how long your package is being held at the borders. For other countries, the shipping mode you've chosen will determine how long your package will take to arrive; for ground delivery, expect a waiting period of 4 to 6 weeks. Express delivery is usually 4 to 10 days.

When the merchandise is not available, a maximum of 10 days can be used to build and ship your order. You will be notified once it's shipped. In case of strike, postal services, carriers, or other exceptional event, slowing or preventing the delivery of parcels, VIPAIR will be responsible to transmit all information, related to the state of shipment of the order. However, VIPAIR cannot be held responsible for delays caused.

Return Policy

Thank you for your product purchase; we work tirelessly to produce great handcrafted, beautiful, and long-lasting products. We are glad to offer you the best customer experience throughout our product return process.

General Rules and Considerations:

• If there is anything wrong (missing parts, damage, etc.) with the product once you’ve received it, please contact us via phone (1-888-484-5820) or email cs@vipair.ca for us to assess possible corrections or to  authorize a return. Even non-defective returns will need a return authorization.

• Products can be returned to us within 30 days of the delivery date.

• Please note that all non-defective products must be returned in their perfect working, resalable condition  packaged in the original packaging with the original invoice. Also, please do not write, stick, or apply anything  on the item's original packaging (especially on the delivery labels).  If the original packaging has been altered, unfortunately, we cannot accept the return and return it to you at your expense.

• Returns can also be refused if the product is not intact and in its original state (if it has been used abusively,  excessively, or in a manner that does not conform to the product's actual intended use). Additionally, the  return will be refused if the protective plastic wraps covering the windshield or other products have been removed.

• Any product that has been identified as a final sale or that was bought as a demo cannot be returned to us,  except for a product found to be defective.

• The address for product returns is the following: 
  VIPAIR Inc.
  25 avenue Côté, 
  St-Éphrem (QC)
  G0M 1R0 - Canada
  
  

Return Merchandise Authorization:

• We must authorize the return before you can ship it back to us. If the product is returned to us without authorization, it will be sent back to you at your expense.

• Upon the reception of a duly authorized return, we will send you, through email, a confirmation that the  product has been received.

• It may then take up to 30 days following the email confirmation for you to receive your refund, which will be  processed directly to the original form of payment used by you to make the purchase.

Return Fees:

The return fees and the potential risks of damage in transport (as well as the resulting costs) during the return process are your responsibility. We will only cover the shipping cost of your return if the product bought on our website is found to be damaged or defective. For all other reasons for a return, you must obtain a Return Merchandise Authorisation.

Accessing this website and any pages thereof, you agree to be bound by the terms described below. This Agreement describes the terms and conditions applicable to your use of the Website and the services provided by us or through the website. If you do not accept these terms, you may not use the VIPAIR.Inc. website VIPAIR Inc. Reserves the right to cancel any order or transaction in case of irregularity on personal information, provided transactional, without notice to you anyone and without any liability to you or anyone else.

Delivery times may vary depending on availability of materials. Delivery charges may apply depending on weight and size of the package, the delivery address, and the nature of the shipment. Some promotions are available only for VIPAIR customers.

Your Account

If you use the VIPAIR Inc. website, you are responsible for maintaining the confidentiality of your account and password.

You are responsible for all activities that occur under your account or password. This website is for ADULTS ONLY. You assume full responsibility for the use of any of our services by minors.

You agree not to knowingly provide false information on the website, and you agree that use of our services is subject to all applicable laws.

You are solely responsible for any loss, damages and additional costs that you, VIPAIR Inc.., third parties or any other person may incur as a result of the fact that you have provided false information, inaccurate, incorrect or incomplete or your failure to update the information on your registration or information regarding your payment. 

Privacy Policy - Introduction

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. That is why we are committed to respect the confidentiality of the personal information we collect.

Collection of Personal Information

We collect the following information:

• Full name

• Email Address

The personal information is collected via online forms. We also use, as indicated in the following section, cookies and / or log files to collect information about you.

We use that information for the following purposes:

• Customer Contact
  

Log files and cookies

We collect certain information through log files and cookies. These includes anonymous analytical data provided by Google Analytics and Google Adwords (remarketing). This information allow us to display advertising on other websites according to your interests when browsing our site. You can always remove this information by following the procedure for the privacy of Google Analytics.

Privacy Policy Google Analytics

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations designed to ensure the confidentiality of your transactions. However, since no mechanism offers total security, an element of risk is always present when Internet connection is used to transmit personal information.